I have written this email to him today and I think it should be shared.
Dear Martin at 600 Air Suspension,
I would like to thank you sincerely for the absolutely outstanding service I received from you whilst dealing with my Air Suspension Troubles on my 600.
From the first email I was entirely convinced of your knowledge and attention to detail on this matter.
You helped me diagnose my problem remotely and then offered a solution at a price that I was happy with.
I am so afraid of dealing with sharks in the classic car restoration world, I know of many who have lost tens of thousands $ by entrustng their cars to the wrong people.
I was sent detailed step by step pictures and commentary of my new air valves being restored which you completed in a reasonable time frame. The exchange service meant I didn't have to disassemble my car whilst you were preparing new valves for me. Also I did not have risk my valves getting lost with a courier!
I feel this level of customer service is lost nowadays in the world of fast and cheap service.
You have given me and my historic vehicle the level of expertise that would make even the original designers proud.
My car is now riding as it should and no longer sinks to the ground over night. As trivial as it may sound, It makes me so proud to walk into my garage and see my car still raised up as it should rather than slouched down looking sad.
You have not only gained a customer for life but a friend and I hope to meet you some day in Boston.
Now when are you going to start repairing the hydraulic parts!?
All the best.
J Manek & Family.
W100 Grosser 600 No. 505!
1 L A T E S T R E P L I E S (Newest First)
Posted - 05/07/2014 : 08:31:27 Thanks so much Jay,
it is really rewarding for me to picture your 600 up in the air again with a happy owner. Sure it is a lengthy and a bit complicated process but it is worth the effort. I am grateful to service these beautiful cars the best I can. And I honor very much that you value the service and even call me a friend. Thanks again.